COVID-19 and your ION

Easily remove and sanitize the faucet of the ION in 3 simple steps.

We want to make sure you are well informed about the unique features of the ION Water Cooler. People may have concerns about transmission of the virus at the faucet or other surfaces in contact with hands, such as the Touch Display. Below, you will find information and steps that can be taken, in the same way that items such as microwaves and printers are handled (i.e. more frequent cleaning).

Please contact us if you have questions related to the ION and the attached information.

Natural Choice would like to thank you for your continued business and wish you, your family, and colleagues the very best. In our product video you can find more tips on how to remove your faucet for cleaning.

ION Appliance Hygiene Tips


Water Supply

Important —COVID-19 is not transmitted through your drinking water supply. However, customers may be concerned about transmission at the faucet or other surfaces such as the Touch Display.

Sealed Water Pathway

The ION is designed with a Sealed Water Pathway. Unlike other water coolers, air never comes in contact with the drinking water until the moment it is dispensed into your cup.

Cleaning Surfaces

The ION can easily be wiped down with soap and water to prevent the spread of germs. Practicing good hand hygiene before and after using the ION is recommended.

Important —If cleaning the Touch Screen on the ION TS Series, turn electric power off. Use only a damp cloth with mild soap and water - NO chemical cleaners or alcohol. Dry thoroughly before reconnecting electric power.

Removable Faucet It is easy to remove and clean/replace the faucet with no tools required. Providing a new and/or spare faucet may be a good idea to address concerns—order direct from Natural Choice at 815-874-4444 with your model number ready.

Models with Hot Water A useful feature of the ION is that hot water dispenses from the top port of the faucet and rinses through the entire faucet. Periodically dispensing hot water will help sanitize the faucet.


Replacement PartsReplacement faucets, faucet covers and drip trays are available for purchase.

posted in Drinking Water Quality, COVID-19, Hygiene