ION TS Series Software Updates

There is a very important software update for all ION TS Models manufactured before February 27, 2020.

Download the newest software v2.0 to keep your ION up to date and extend the life of your Control Board. Please remember .hex files are not view able. Please download and place file in the correct folder as per the instructions.

Click here for instructions on how to update the software.

For further assistance call our technical support at 888.788.8708.

What is the current software version?

The current version is v2.0. You can check the current version of your software by checking your ION in the information screen. In the information screen you will see software version. If the ION reads v2.0 you are on the current version. If it reads v1.6, v1.4, or v1.2 it is recommended that you update your software to the current version.

My software is not updating, what could be the issue?

Your USB must be completely blank. A new USB is recommended. SanDisk brand has been tested and approved by Natural Choice. Make sure the .hex file is in the Board folder. The folder names are case sensitive. If the first letter is not capitalized, it will not work. If you have any further questions, please contact technical support at 888.788.8708.

I received a COM Error, what do I need to do?

You will receive a COM Error when updating to v2.0. Simply restart your ION and go to the product info screen. If your software says, v2.0 then your ION has updated.

Can I download the files on a MAC?

A PC is recommended to download files. Some MAC computers convert the files to a different format.

How many software releases have been released?

Software v2.0 was released 02/28/2020

Software v1.6 was released 04/30/2019.

Software v1.4 was released 06/18/2018.

Software v1.2 was released in 2017.

I'm having issues getting the software update on the USB, can I purchase the update?

Software preloaded onto a USB, is available for purchase. Contact us at info@naturalchoicewater.com to purchase the software update.

I missed the other software updates, is it ok to skip?

If your software is an earlier version and you did do any other updates, the new update, v2.0, contains the old update as well as the new update.

Customer Service
888.788.8708