ION TS Series Software Updates

Mandatory software update for all ION TS Models with serial number starting before 1806-23963, or manufactured before June 18, 2018.

Download the newest software v1.04 to keep your ION up to date. PDF instructions are available for download. Please make sure to carefully follow instructions to correctly update your software.

For further assistance call our technical support at 888.788.8708.

I received a COM Error, what do I need to do?

Some IONS will receive a COM Error when updating. Simply restart your ION and go to the product info screen. If your software says, v1.4 then your ION has updated.

Can I download the files on a MAC?

A PC is recommended to download files. Some MAC computers convert the files to a different format.

My software is not updating, what could be the issue?

Your USB must be completely blank. A new USB is recommended. Make sure you have the Board, Service and Display folders and that the file is in the Board folder. The folder names are case sensitive. If the first letter is not capitalized, it will not work. If you have any further questions, please contact technical support at 888.788.8708.

Customer Service
888.788.8708